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Our team responds based on your tier. Every ticket gets a human.
Response times by tier.
Scout
24 hours
Operator
8 hours
Commander
4 hours
General
2 hours
Founder Circle: 1-hour SLA · Direct Slack channel · Personally handled by Carlton A. James
For urgent matters: info@25xray.ai
Phone: 567-252-5742
4235 Hillsboro Pike, Suite 300, Nashville, TN 37215